Privacy Policy
Studio Semaphore Pty Ltd
Last updated: 19 June 2026
Studio Semaphore Pty Ltd, trading as Studio Semaphore, respects the privacy of the people we work with, including clients, consultants, suppliers, project stakeholders, employees, contractors and website visitors.
This Privacy Policy explains how we collect, use, store and disclose personal information in the course of operating our wayfinding and signage design consultancy.
1. Personal information we collect
The personal information we collect is generally limited to information reasonably required for our business activities. This may include:
- names, job titles and organisation details
- email addresses, phone numbers and business addresses
- project contact details and stakeholder lists
- correspondence, meeting notes and project communications
- supplier, consultant and contractor details
- employment, recruitment and contractor information
- billing, account and administrative information
- website enquiry information
We do not usually collect sensitive personal information as part of our design consultancy work. If we do need to collect sensitive information for a specific purpose, we will only do so where reasonably necessary and with appropriate consent or where otherwise permitted by law.
2. How we collect personal information
We may collect personal information when you:
- contact us by email, phone, website form or in person
- engage us to provide services
- work with us on a project
- provide information through a tender, proposal or procurement process
- supply goods or services to us
- apply for a role or contract position
- visit our website or interact with our online services
We may also receive personal information from clients, architects, project managers, builders, consultants, government agencies or other project stakeholders where it is relevant to the services we provide.
3. Why we collect and use personal information
We collect and use personal information to:
- provide wayfinding, signage, design and consultancy services
- communicate with clients, consultants, suppliers and project teams
- prepare proposals, tenders, reports, drawings, schedules and project documentation
- manage projects, meetings, approvals and project records
- manage accounts, billing, administration and business operations
- respond to enquiries
- recruit and manage employees, contractors and consultants
- comply with legal, insurance, contractual and regulatory obligations
- maintain the security and operation of our systems
We only use personal information for the purpose for which it was collected, for a related purpose reasonably expected by the individual, or where permitted or required by law.
4. Disclosure of personal information
We may disclose personal information where reasonably required for our business activities, including to:
- clients and project teams
- architects, builders, project managers and consultants
- suppliers, fabricators and contractors
- professional advisers, including accountants, insurers, brokers and legal advisers
- IT, cloud storage, email, software and business service providers
- government agencies, regulators or authorities where required by law or contract
We do not sell personal information.
5. Storage and security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Personal information may be stored in email systems, project files, cloud platforms, business software, backups and internal records. We use a range of administrative, technical and physical controls to help protect this information, including access controls, multi-factor authentication, device security, backups and password-protected systems.
6. Overseas disclosure
Some of the software, cloud storage, email, backup or business systems we use may store or process information outside Australia. Where this occurs, we take reasonable steps to use reputable service providers and appropriate security settings.
7. Website and cookies
Our website uses cookies and similar technologies to support website functionality and understand how visitors use the site.
Cookies are small text files stored on your device by your browser. They may be used for purposes such as supporting website forms, remembering website preferences, measuring website traffic and improving website performance.
We use Google Analytics to collect information about website usage, such as pages visited, time spent on the site, browser type, device type and general location information. This information helps us understand how visitors use our website and how we can improve it.
Google Analytics may collect information using cookies or similar technologies. This information is used for reporting and analytics purposes and does not directly identify individual website visitors to Studio Semaphore.
Our website may also include forms, such as contact or newsletter forms, which may collect information you choose to provide, such as your name, email address, organisation or message.
You can disable or delete cookies through your browser settings. Some parts of the website may not function as intended if cookies are disabled.
We do not use cookies to collect sensitive personal information.
8. Accessing or correcting personal information
You may contact us to request access to personal information we hold about you, or to ask us to correct information that is inaccurate, out of date, incomplete or misleading.
We may need to verify your identity before responding. In some cases, we may not be able to provide access to certain information, for example where doing so would affect the privacy of others or where we are legally entitled to refuse access.
9. Retention and deletion
We retain personal information for as long as reasonably required for our business, project, legal, insurance, contractual and administrative purposes.
When information is no longer required, we take reasonable steps to delete, destroy, archive or de-identify it.
10. Privacy complaints
If you have a concern about how we have handled your personal information, please contact us using the details below. We will review your concern and respond within a reasonable time.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.
11. Contact us
Studio Semaphore Pty Ltd
Level 1, 106 Hardware Street
Melbourne VIC 3000
Australia
Email: studio@studiosemaphore.com.au
Phone: (03) 9670 2597